Forget letting your employees deal with unhelpful
Tech Support reps!
We guarantee a friendly, knowledgeable, plain-English speaking technician will respond instantly to your call and start working on resolving your computer problem within minutes.
24x7 U.S. Help Desk
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With subIT’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Our Help Desk supports:
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and Web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
An Extension of our Complete IT Management Package
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Meet some of our Help Desk Team!
“I have 2 years of experience in a data center environment dealing mainly with hardware, Linux being the majority of the operating systems, along with high end raid machines for resellers and collocation setup / configuration."
A.S. - Applied Sciences, Computer
Information Technology, Certified IT
Expert, Network +
“My interest in technology began at a young age when I received a used computer for Christmas at the age of 10. Growing up with a mechanic father, I always had an interest in how things work. All of the jobs I have had in my life revolve around customer service. I’m a self-proclaimed people person! For me, there is no better feeling than helping someone fix their problem. I’ve combined all of these things into an enjoyable career."
A.A.S. – Computer Information Systems,
Network and PC Specialist
"I am CompTIA A+, Network+ and Security+ certified, and I love working with all things technical. I love facing new challenges in the IT world and look forward to troubleshooting anything I can get my hands on."
Certified IT Expert, CompTIA
A+, Security +, Network +
“I started working on computers at the age of 8. Ever since then, technology has been the cornerstone of my life. I have experience in everything from creating VMware farms to setting up Outlook! In my experience I have learned if you do not know how something works or if you have never seen it before, go home and build it! In my downtime I run game servers out of my office to people around the world. It’s pretty rewarding seeing people from all around the world be able to connect to a server that is sitting next to me!”
A.S. CCAC, BS in Information Technology
ACE (AccessData certified Examiner), HDI SDTL, Mac Integration 10.10
"I've been working in the telecommunication and IT fields since 2005,
Including data/phone infrastructure installations and implementations, desktop and server administration and support. I have been an IT enthusiast since my teens, dabbling in vintage hardware and operating systems, with a specific interest in the UNIX family. Fun Fact: I built my own Sun SparcStation 5 workstation, cobbled together from purchases on ebay.”
BA in Psychology
Certified IT Expert, Outlook
2003/2007, Mac Integration 10.8,
Microsoft Certified IT
Professional - Enterprise Desktop
Administration for Windows 7
"I ran a computer lab for six years at my previous job. Working with the IT admin sparked my interest in the IT field. I am a customer-oriented person. I do my best to be sure that the people I work with have the best experience possible."
Diploma, Computer Networking
Certified IT Expert, CompTIA A+
With subIT managing your network, you can rest assured that you and your employees will always have tech support that’s a phone call or click away. With 24 hour Help Desk support available, we make sure our customers get all the coverage they need. Call or email us today to discuss how subIT can help.