Complete IT Management

The Complete IT solution

We apply an enterprise-level IT strategy to small and mid-sized businesses at a flat, affordable, monthly rate. Our service covers desktops, laptops, servers, network switches, firewalls, routers, modems, wireless access points, and more. So no matter what mix of devices your network is made up of, we’re able to manage it using our special mix of technology, people, and processes. Our goal is to offload IT & Cybersecurity operations for our clients so they can focus on running and growing their businesses.

Help-Desk Support Included

Our friendly and responsive help desk staff becomes the first line of support for every employee in your company. By incorporating a Help Desk in your company, we’re able to provide a formal process by which end users are able to get immediate IT support. We make it easy to contact our help desk by including an icon on every desktop that launches a chat window directly to our technicians, a direct phone number to our Help Desk team is also provided to each end user. Learn more about the help desk by clicking here.

24/7-365 Monitoring and Management

One of the keys to success in smooth IT operations is to be proactive and get ahead of small issues before they turn into bigger problems. Our clients rest easy knowing that we’re on duty 24 x 7/365 including holidays, no excuses. It’s part of our commitment to providing a stable, secure, and accessible environment for business operations.

Caring for your server infrastructure

Staffing experienced systems engineers to manage enterprise server infrastructure can become a costly expense. Worse, a company with servers in production that aren’t being properly cared for run the risk of impacting or stopping business operations. We staff a sizeable team of systems engineers that are capable of covering all Windows Server-related environments, and even some Linux. Our clients see immediate value in offloading daily server management for subIT to handle and be responsible for. subIT clients combine Complete IT with our Backup & Disaster Recovery service, so our NOC will has oversight of not only managing servers, but also ensuring they never miss a backup.

Handling your network infrastructure and performance

A quick and reliable network is necessary in any company. We’re able to manage your network switches, routers, modems, firewalls, load balancers, and more. Our network management software captures all the performance data from your network devices and feeds it to our Network Engineering team to ensure constant performance and granular management 24x7/365. subIT clients combine Complete IT Network Management with our Advanced Firewall Management service to introduce a multi-layered defense strategy to their network and create a more resilient computing environment.

Desktop/Laptop/Server Security Management

Included with each computer under Complete IT Management is Webroot SecureAnywhere and Malwarebytes Pro. We provide our own security software for each computer on our client networks to ensure we can deliver on our promises of maintaining a secure environment with rapid-response remediation over any infection a user might download. Cybercrime has never been more lucrative than it is now, and cybercriminals have no reason to slow down.